Delivery policy
Kolt Original Delivery Policy
1. General Information
At Kolt Original, we are committed to providing an exceptional shopping
experience. Our delivery policy has been designed to ensure that your
products arrive safely and within the specified timeframe.
2. Order Processing
- Processing Time: All orders are processed within 1 to 3 business days after payment confirmation. Orders placed during weekends or holidays will be processed within 1 to 3 business days after the start of the following week.
- Shipping Confirmation: After processing your order, we will send a confirmation message with tracking information.
3. Shipping Methods and Timeframes
- Domestic Shipping (Portugal):
- We use CTT services for domestic deliveries. Delivery time ranges from 2 to 5 business days.
- Europe:
- Delivery time for European countries is approximately 5 to 10 business days.
4. Shipping Fees
- We offer free shipping for purchases over €50. For purchases below this amount, a fixed fee of €5 will be applied.
5. Order Tracking
All shipped orders include a tracking number. You can monitor the
status of your delivery through the link provided in the shipping
confirmation message.
6. Delivery Issues
If there is any issue with your delivery (delays, damaged or lost
items), please contact our customer service team at
geral@koltoriginal.com. We will do our best to resolve any issue
promptly and effectively.
7. Returns Policy
For information on returns and exchanges, please visit our [Returns Policy](link to the returns policy page).
8. Contact
For any additional questions or information, please do not hesitate to contact our customer service team:
- Email: geral@koltoriginal.com (available on business days from 9 am to 6 pm)
9. Updates to the Delivery Policy
We reserve the right to update this policy at any time.
This delivery policy ensures that your shopping experience with Kolt
Original is satisfactory and worry-free. We appreciate your trust and
preference for our brand!
Best regards,
The Kolt Original Team